If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Let me know how it goes and you have a great day! Follow the steps in the below article to update the printer firmware. If you continue to face the issue, I recommend you update the printer firmware and check if it helps. Turn on the printer and wait till warm-up period finishes and the printer is idle.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.Meanwhile, I recommend you follow the below steps and check if it helps. Have you performed any troubleshooting steps before posting?.Have you made any software or hardware changes on the computer?.Now plug back the power cable straight to a wall outlet. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. When was the last time the printer was working fine? With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.In order that I may provide you with an accurate solution, I will need a few more details. I reviewed your post and I understand that the printer touchscreen is not working.ĭon’t worry, I assure you I will try my best to get this sorted. Thank you for posting your query on this forum, it's a great place to find answers. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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